Terms of Service

Last updated: June 2026

These terms cover your use of Keyboard Spa, a mail-in keyboard cleaning and restoration service for mechanical, Topre, laptop, and built-in keyboards.

By submitting a keyboard or paying for service, you agree to these terms. If you don't agree, please don't submit an order.

The service

We clean and tune keyboards that customers mail to us — mechanical, Topre, laptop, and built-in keyboards. Every submission is reviewed by hand. We may decline any submission — for example, if a board is outside what we service or beyond practical restoration — and we'll tell you why.

Submissions

You agree to provide accurate details about your keyboard and a correct shipping address. You confirm the keyboard is yours to send, or that you have permission to send it.

Pricing & payment

If we accept your submission, we'll send a secure payment link with the price for your order. Payment is processed by Stripe and is required before we issue your prepaid shipping label. Prices are quoted per order and may change for future orders.

Shipping & risk

• We provide a prepaid shipping label after payment.
• You are responsible for packing your keyboard securely — a sturdy box with padding on every side. Damage caused by inadequate packing is not our responsibility.
• Shipping is insured in both directions. If a keyboard is lost or damaged in transit, the insured value applies.

Turnaround

Typical turnaround is 3–5 business days from when your keyboard reaches our facility. Turnaround times are estimates, not guarantees, and can vary with the condition of the board and our queue.

Our work

We take great care with every board. That said, cleaning and restoration have limits: pre-existing wear, prior damage, failing switches, or modifications can affect results, and some issues may not be fully resolvable. We'll always tell you what we find and document the work with photos.

Manufacturer warranties

Our service may require opening your keyboard — removing keycaps and switches, and accessing the plate and case to clean and sanitize them. On many keyboards, opening the case or breaking a factory seal voids the manufacturer's warranty. It is your responsibility to check your manufacturer's warranty terms before you send your board. By paying for service, you acknowledge that our work may void any remaining manufacturer warranty on your keyboard, and you authorize us to perform it on that basis.

If there's a step you'd rather we not perform — for example, to preserve a manufacturer warranty — note it on your intake form when you submit. We'll work around it where we can, or let you know if it isn't possible.

Limitation of liability

To the fullest extent permitted by law, Keyboard Spa is not liable for pre-existing defects, normal wear, or indirect or consequential damages. Except for transit loss or damage covered by shipping insurance, our total liability for any order is limited to the amount you paid for that order.

Unclaimed keyboards

If a completed keyboard can't be returned because of an incorrect address or a failed delivery, we'll make reasonable attempts to reach you. Keyboards left unclaimed for an extended period after repeated contact may be treated as abandoned.

Cancellations & refunds

You may cancel for a full refund any time before we issue your prepaid shipping label. Once work has begun, refunds aren't possible — so please reach out with any questions or concerns before you place your order.

Changes to these terms

We may update these terms from time to time. The version posted here at the time of your order applies to that order.

Contact

Questions about these terms? Email [email protected].