Terms of Service

Last updated: August 24, 2026

These terms cover your use of Keyboard Spa, a mail-in cleaning and restoration service for standalone mechanical, custom, Topre, gaming, enthusiast, and vintage keyboards.

By booking service or sending us a keyboard, you agree to these terms. If you don't agree, please don't submit an order.

The service

We clean and tune standalone keyboards that customers mail to us, including mechanical, custom, Topre, gaming, enthusiast, and vintage boards. The service is cleaning and restoration, not electronics repair or replacement-part sourcing unless we agree otherwise in writing.

Bookings

You agree to provide accurate details about your keyboard and a correct shipping address. You confirm the keyboard is yours to send, or that you have permission to send it.

You book and pay through secure checkout before we issue a shipping label. We then review the details by hand. If the keyboard is outside our cleaning scope or we otherwise cannot take it on, we will cancel the booking and refund it in full before anything ships.

Pricing & payment

The total shown at checkout is charged when you book. Payment is processed by Stripe. Once payment and our order review are complete, we issue your prepaid shipping label. Prices may change for future orders.

Shipping & risk

• We provide a prepaid shipping label after payment.
• You are responsible for packing your keyboard securely — a sturdy box with padding on every side. Damage caused by inadequate packing is not our responsibility.
• Shipping is insured in both directions. If a keyboard is lost or damaged in transit, coverage is subject to the declared value and the carrier or shipping-insurance policy terms.

Turnaround

Typical turnaround is 3–5 business days from when your keyboard reaches our facility. Turnaround times are estimates, not guarantees, and can vary with the condition of the board and our queue.

Our work

We take great care with every board. That said, cleaning and restoration have limits: pre-existing wear, prior damage, failing switches, or modifications can affect results, and some issues may not be fully resolvable. We'll always tell you what we find and document the work with photos.

If we directly lose or physically damage your keyboard while it is in our care, we will work with you to repair it or reimburse its documented fair-market value immediately before the loss or damage. We may ask for purchase records, comparable sales, photos, or other reasonable evidence of condition and value. This commitment is separate from transit insurance.

Photos of your keyboard

We photograph every board we work on. Alongside sharing those photos with you on your order page, we may use them — without your name or any personal details — to show examples of our work on our website and elsewhere. If you'd rather we didn't, tell us in your intake notes or email us any time, and we'll leave your board out or take it down.

Manufacturer warranties

Our service may require opening your keyboard — removing keycaps and switches, and accessing the plate and case to clean and sanitize them. On many keyboards, opening the case or breaking a factory seal voids the manufacturer's warranty. It is your responsibility to check your manufacturer's warranty terms before you send your board. By paying for service, you acknowledge that our work may void any remaining manufacturer warranty on your keyboard, and you authorize us to perform it on that basis.

If there's a step you'd rather we not perform — for example, to preserve a manufacturer warranty — note it on your intake form when you submit. We'll work around it where we can, or let you know if it isn't possible.

Limitation of liability

To the fullest extent permitted by law, Keyboard Spa is not liable for pre-existing defects, normal wear, or indirect or consequential damages. Nothing in these terms limits our responsibility for direct physical loss or damage we cause while your keyboard is in our care, a valid transit claim, or any liability that cannot be limited under applicable law.

Unclaimed keyboards

If a completed keyboard can't be returned because of an incorrect address or a failed delivery, we'll make reasonable attempts to reach you. Keyboards left unclaimed for an extended period after repeated contact may be treated as abandoned.

Cancellations & refunds

If our review determines that your keyboard is not a fit for the service, we will cancel the booking and refund it in full before anything ships. You may also cancel for a full refund any time before we issue your prepaid shipping label. Refunds are returned to the original payment method; your bank may take additional time to post the credit.

Once work has begun, the service charge is non-refundable except where these terms or applicable law provide otherwise.

Changes to these terms

We may update these terms from time to time. The version posted here at the time of your order applies to that order.

Contact

Questions about these terms? Email [email protected].