Support
Keyboard cleaning questions and order help
For help with an order, local Seattle service, or a keyboard that needs individual review, email [email protected].
Frequently asked questions
What keyboards do you service?
We service standalone mechanical, Topre, custom, gaming, enthusiast, and vintage keyboards. The restoration is tailored to the board's construction and includes keycap-off cleaning wherever the design safely allows it.
What happens if my keyboard isn't a fit?
You book and pay up front. We review the order details before issuing a shipping label; if the board falls outside our cleaning scope, we cancel the booking and refund it in full before anything ships.
How long does it take?
3-5 business days from when your keyboard reaches our facility, plus shipping time each way.
How much is shipping?
Both outbound and return shipping are included in the price.
Do you ship to Canada?
Yes, case by case. Email [email protected] for a quote and checkout link. US customers can check out on the site and receive a prepaid, insured label for both directions.
Are you in the Seattle area?
Yes. Seattle customers can arrange local pickup or drop-off and skip shipping. Email [email protected] to set it up.
Do I pay before or after?
You pay up front to book your spot. Enter your keyboard details, complete secure checkout, and we email your prepaid, insured label, usually within a day. We review every order; if we can't accept yours, we refund it in full before anything ships.
What if my keyboard is damaged?
Shipping is insured in both directions. If we directly damage your keyboard while it is in our care, we will work with you to repair it or reimburse its documented fair-market value, as described in our Terms.